No Free Lunch

Today, I received an e-mail from a really angry customer. I mean really angry. The good news is he was not a Chinapac customer. During my 10 years experience in the industry, I have seen very few letters that rivaled this one.  

He had booked one of those $49 dollar trip to China with one of those other China tour companies. He was so angry that he had forwarded his e-mail to every Canadian China tour operator and any company that had the word China in it including ourselves

Here is an excerpt of his colourful comments.
  

“It appears that this tour package is an extremely good deal - $49 / $179 for 8 days Shanghai? WOW, good value for your money! Good value for your money if, and only if the tour is good! They just wasted my time, my family’s time and wasted our MONEY! TIME = MONEY! How about 6 hours and 30 minutes wait for the bus to take us to the hotel, I shall say motel from the airport on the first day with no food, no water and no services? Special Tour? What is so special? How about those breakfast brunches with no food, no tables and no seats? – Too many people, not enough food, tables and chairs. We found it SUCKS! There is no way anyone is capable of finding a worse tour company than ************.

The Tour Itinerary was not the same as it was on the list, there was no Huangpujiang Cruise at night after dinner, we didn’t even go to the ‘BUND’ – one of Shanghai’s most famous places and that is where the Huangpujiang night cruise takes place. We were all very disappointed, to say the least.

It is hard to believe that there is ‘no complain received from other clients about ********* China tour’. Everyone on our tour complained. 45 people in our tour group waited over 3 hours for 2 people who can’t make up their mind on which stupid tea pot to buy and when we finally arrive at a scenery place to take some photos, we were only allow 5 minutes to do so? This is just one of many stupid activities.... What kind of a tour is this? If you look at the ********** Brochure, it said ‘... Good Food and Amazing Scenery 8-day Special Tour’, no where in it mentioned it is a purchase tours. We knew it was going to be a purchase tours, but no one would have thought it was this dreadful – outrageous!"

I have responded to this frustrated client and encouraged him to share his comments on Trip Advisor so future travelers do not make the same mistake he did. 

So if your friends are asking for one of those amazing deals to China, feel free to show them a copy of this newsletter. Afterwards, show them the itinerary for Chinapac’s 12 Day Modern & Ancient China tour. We offer most meals, good hotels, sightseeing, international airfare, and ground transfers all for only $1699 plus tax.

Happy holidays,

Otis Ashby
Sales & Operations